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Technical
Support
is pleased to provide our Florida, Georgia
& Alabama users of the Sony/SANS Virtuoso - Soloist Language learning lab with
Quick React help through our virtual on-site support program. This
web-based screen sharing enables full remote desktop sharing between Crumley &
Associates and our customer while sitting at the language lab teacher
position. For help, please contact our Technical Manager.
TEACHER TRAINING
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Training will
be scheduled in advance and at the convenience of the school. Most of the
training is “hands-on,” making it possible for the attendees to actually work
with the system during training. The trainer will be available for at least
two additional follow-up training sessions and ongoing support via phone and
e-mail. The initial training introduces the basic operation of the system and
use of the function and features. Follow-up sessions will include review,
questions and answers, basic editing, and assistance with specific activities
will be covered... After the students and faculty have become comfortable with
the basic operation, additional training in the more advanced operations will
be scheduled such as we will assist with the Authoring Tools located in the
Soloist. Most institutions find that two or three training sessions are
sufficient, but our goal is for the school to be able to fully implement the
system. While we do not limit the amount of training, we do recommend that one
or two individuals at the school be onsite contacts for the faculty. Training
includes faculty and technical support personnel. The technical support
person(s) should attend the training sessions so that he/she is familiar with
the operation of the system. Network administrator should be available at the
time of training in case any network problems occur. |
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In addition to
the typical help screens that are built into the Virtuoso and Soloist
software, there are several other helps available. |
For
operational support:
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Virtuoso/Soloist
Basic Operational Guide: This printable document covers all of the operation
of the lab. It also has a section that has activities that can be used with
the lab. |
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A
Quick Reference Guide: |
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There are three
Interactive Tutorials for operational training, for Virtuoso, Soloist, and the
Authoring Tools. |
For
content and activities support:
A final word.
Sony Language Learning systems are our only business. They have been for 26
years. The bottom line is that we can only continue to be successful if you are
using the lab with positive results. To this end, we pledge to support you in
every way possible. We spend a great deal of time in your area, and if you tell
us you would like more help, we will be happy to do that. No matter how old the
lab is.
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